Only use the original AC adapter that was supplied with your device. Make sure the power of your device is turned OFF. If your computer is equipped with a USB 3.0 port with a lighting bolt symbol, as illustrated below, the charge time will be decreased.įor product using an AC adapter for chargingĬonditions for charging with an AC adapter : 
IMPORTANT: Depending on the recording conditions, the time it takes to fully charge a battery through USB could take up to three times of the actual recording time.
If you have another battery of the same model, try with this other battery to see if the charge process is starting. If you have another computer available, see if you can charge your device with the other computer. If the device is not recognised or the charge process is not starting, try to connect it to a different USB port on the computer. 
If the computer is in standby mode, disconnect the device from the computer, start up the computer and then re-connect the device when the computer is fully started up. If using a laptop computer, connect the computer's AC adapter. Avoid that the computer is turning off, going to sleep mode or hibernate during the charging process. NOTE: It may take up to one minute before the correct battery level is displayed. Safely disconnect the USB cable, turn the power of the device ON and check the current battery level. The charge indicator will not light up in case the battery is already fully charged. NOTE: Charging with custom built or modified computers is not guaranteed. If needed, safely remove the USB cable from the computer and then re-connect it. Make sure the camera or camcorder is properly connected by USB to the computer. Make sure the battery is correctly inserted into the camera or camcorder. Only use the original USB cable that was supplied with your device. for transferring pictures between devices). The battery cannot be charged when the camera or camcorder is turned on, as the USB connection mode is activated (e.g. 
More information about Windows 10 can be found hereįor products using the USB charging function. More information about Windows 8.1 can be found here. If you are using a computer with operating system Windows 8.1 or Windows 10 installed, you may be unable to charge your device unless a driver is updated: Follow the steps below to troubleshoot the issue. The following are possible causes for when the battery is not charging.
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